Fast and Reliable Shipping to Your Doorstep
At Artmall Gift Shop, we understand that timely and reliable delivery is crucial to a great gifting experience. Our goal is to provide timely delivery for every product you purchase, so you can enjoy your new gifts and décor as soon as possible. Here’s everything you need to know about getting your special presents delivered:
Our Shipping Methods
We offer various shipping options to suit your needs. All shipping costs are calculated based on your location and order size. Here are the available shipping methods:
- Standard Shipping: Delivery within 1-3 business days. Available nationwide in Kenya.
- Express Shipping: Fast delivery within 1-2 hours in Nairobi & Kiambu. Choose this option if you need your gifts sooner.
- Same Day Gift Delivery in Nairobi: We offer same-day delivery for orders placed before 8 AM within Nairobi.
Shipping Fees
Shipping fees depend on your location and the size of your order. Here’s a breakdown of the costs:
Within Nairobi:
- Local pickup: 00
- CBD: KSh 250
- Standard: KSh 400
- Express: KSh 1000
Outside Nairobi:
- Standard: KSh 400
- Fargo/G4S charges may vary. Please confirm first
Special
- Posta Fees to Schools: Ksh 100-200
- Delivery fees to schools will vary depending on the location and method used (Via rider or G4S/Fargo)
Free Shipping Offer: Enjoy free shipping for orders over KSh 5000 within Kenya.
Order Processing Time
Once you place your order, we aim to process and dispatch it within 1-2 hours. Please note that order processing may take longer during busy seasons or public holidays or for custom/bulk orders.
How Long Will Delivery Take?
Delivery time depends on your location and the shipping method chosen. Generally, orders are delivered as follows:
- Within Nairobi: 1-2 hours for Express and Same-day delivery or within 24 hours for Standard Shipping.
- Outside Nairobi: 1-3 business days depending on location.
Lost or Delayed Orders
We strive to ensure timely delivery, but sometimes unforeseen delays may occur. If your order hasn’t arrived within the estimated timeframe, please contact us immediately, and we’ll work with you to resolve the issue.
Do We Ship Internationally?
Currently, we only ship within Kenya. We’re looking to expand internationally in the future, so stay tuned for updates!
For Your Convenience
- Deliveries are made during regular business hours, Monday to Saturday (excluding public holidays).
- We recommend providing a recipient’s phone number for easier contact during delivery.
- Ordering MORE ITEMS together will allow you to SAVE on shipping fees.
- Large items or delicate items: shipping fees will always be charged separately since these items require specific transport arrangements.
Frequently Asked Questions
In a rush? We’ve got you covered! Get your gift there lightning fast with Same-Day Gift Delivery for orders placed before noon or Next-Day Gift Delivery for orders placed after noon (subject to stock availability). Be sure to check the product page for in-stock status before checkout!
Yes, we offer free shipping all across Kenya for orders above Ksh 3,500.
At this time, we don’t offer specific delivery date selection. However, you can see the estimated timeframe based on your recipient’s location during checkout.
If you are not available to pick up the package, please send someone to pick up for you and notify us through a call or a message. For parcels, the courier company will typically attempt delivery twice. If unsuccessful after the second attempt, they will contact you with options for redelivery or collection.
We carefully package all orders to minimize the risk of damage. However, if you receive a damaged item, please contact our customer service team immediately at +254 101604397 or info@artmall.co.ke with your order details and photos of the damage.
If your order hasn’t been shipped yet, we may be able to update the delivery address. Please contact our customer service team at +254 101604397 as soon as possible.
If the order has already been shipped, changing the address might incur additional fees depending on the courier’s policies. We’ll inform you of any potential extra charges before finalizing the address change.
Tip: During checkout, double-check the delivery address to ensure accuracy and avoid any complications.
Have Questions? We’re Here to Help!
For any inquiries about your delivery, please don’t hesitate to contact our customer service team at +254 101604397 or info@artmall.co.ke.